Clients Location - click on the bars to see the descriptions

Rural Informática

Serviços de Informática, S.A., incorporated in 1993, provides IT services, including consulting on the selection of software and hardware, development and support in developing data, training of personnel and provision of organizational and management consulting services for Crédito Agrícola Group, which is a nationwide cooperative financial Group, incorporating a large number of local cooperative banks (called Caixas Agrícolas) and specialist companies. Their central structures are Caixa Central de Crédito Agrícola Mútuo and Fenacam.

BESI

Banco Espirito Santo Investimento is one of the biggest investments banks in Portugal. The bank head office is in Lisbon

ING Direct Uk

ING Direct, the world’s leading direct savings bank. The bank was launched in the UK in May 2003. The UK head office is in Reading and was opened a second office in Cardiff in 2004.

ING Direct Italy

ING Direct, the world’s leading direct savings bank. The bank was launched in Italy in April 2001. The Italy head office is in Milan.

ING Direct France

ING Direct, the world’s leading direct savings bank. The bank was launched in France in April 2000. The France head office is in Paris.

ING Direct UK – Profile Installation From October 2002 until May 2003   Task . Project Management and Planning . Client Environment Analysis (GAP Analysis) . Savings Account Configuration . General Application Support . Customizations . Technical Support . Analyse Support . System Administration Support . General Ledger Support . Reporting . Error Tracking and Correction . UAT Support . Documentation Management . Interfaces: - Money Laundering - Payment System - Regulatory - Statements - Data Ware House (Extract Savings and Customer Information) . Integrations: - Call Centre (Da Web Top) - IVR - Internet (Web)

ING Direct UK – Certificate Accounts From January 2005 until October 2005   Task . Client Environment Analysis (GAP Analysis) . Certificate Accounts Configuration . General Application Support . Customizations . Technical Support . General Ledger Support . Reporting . Error Tracking and Correction . UAT Support

ING Direct UK – General Support From June 2003 until July 2006     Task . General Application Support . Customizations . Operations Support . Error Tracking and Correction . Technical Support . Analyse Support . System Administration Support . General Ledger Support . UAT Support Sub-Projects . DWH (Data Ware House) Extraction of customers information and Saving accounts. . Promotions extractions and rates calculations.

ING Direct UK – Mortgage Accounts From June 2004 until August 2006   Task . Project Management and Planning . Client Environment Analysis (GAP Analysis) . Mortgage Account Configuration . General Application Support . Customizations . Technical Support . Analyse Support . System Administration Support . General Ledger Support . Reporting . Error Tracking and Correction . UAT Support . Test Planning . Documentation Management . Interfaces: - Money Laundering - Payment System - Regulatory - Statements - Data Ware House (Extract Mortgage Accounts Information)" . Integrations: - Call Centre (Da Web Top) - IVR - Internet (Web)

ING Direct Italy – DWH » Data Ware House Extraction From March 2003 until June 2003   Task . Analyse Support . Technical Support . Error Tracking and Correction . UAT Support

ING Direct Italy – General Support From April 2001 until April 2005     Task . General Application Support . Customizations . Error Tracking and Correction . Technical Support . Analyse Support . General Ledger Support . UAT Support . Operations Support Sub-Projects . Euro Conversion . Promotion extractions and rates calculation

ING Direct Italy – Mortgage Accounts From November 2003 until March 2005   Task . Mortgage Account Configuration . General Application Support . Customizations . Technical Support . Analyse Support . General Application Support . Reporting . UAT Support . Interfaces: - Money Laundering - Payment System - Regulatory - Statements - Data Ware House (Extract Mortgage Accounts Information) . Integrations: - Call Centre - IVR - Internet (Web)

ING Direct Italy – Profile Installation From October 2000 until March 2001   Task . Project Management and Planning . Client Environment Analysis (GAP Analysis) . Savings Account Configuration . General Application Support . Customizations . Technical Support . Analyse Support . General Ledger Support . Reporting . Error Tracking and Correction . UAT Support . Training . Interfaces: - Money Laundering - Payment System - Regulatory . Integrations: - Call Centre - Internet - IVR

ING Direct France – General Support From January 2001 until September 2006     Task . General Application Support . Customizations . Operations Support . Error Tracking and Correction . Technical Support . Analyse Support . General Ledger Support . UAT Support Sub-Projects . Euro Conversion . Promotion Extractions

Rural Informática – 24x7 From May 2003 until November 2003   Task . General Application Support . Customizations . Error Tracking and Correction . Technical Support . Analyse Support . UAT Support

Rural Informática – General Support From January 2002 until September 2008     Task . General Application Support . Customizations . Error Tracking and Correction . Technical Support . Analyse Support . UAT Support Sub-Projects . Euro Conversion . Credit Card . Black List Users . Mortgage . Discounts/Results . Outgoing and Incoming Interfaces (PRT Emissor)

Rural Informática – Profile Upgrade From January 2001 until December 2001   Task . Project Management and Planning . Client Environment Analysis (GAP Analysis) . General Application Support . Customizations . Technical Support . Analyse Support . General Ledger Support . Error Tracking and Correction . UAT Support . Training

BESI (Banco Espirito Santo Investimento) – General Support From February 2001 until September 2008   Task . General Application Support . Customizations . Error Tracking and Correction . Technical Support . Analyse Support . General Ledger Support . UAT Support