System and Software Installation

Infolau has qualified specialists which will provide general system and software installation support to clients.  Examples  of  system and software installation activities which may be provided include:

• Configuration and management of directories

• Procedures and control of exports

• Loading of software releases and version management

• Perform upgrades to higher versions PROFILE

General PROFILE Application and Technical Support

Infolau   will   provide general   application  support  to the  client throughout the  implementation  project. Examples of general support activities include:

• Responses to questions and resolution of issues which require research

• Discussions with groups and individuals to address specific questions  and issues

• Participation in problem solving meetings and other group discussions

Infolau project team members will respond to requests  for  general support in coordination  with  client or prime contractor.

Technical Operational Support

Infolau has qualified specialists  which will provide technical and operational support related to the client's setup of operations.    Examples   of   the   activities   included in Technical Operational Support are the following:

• PROFILE operations administration and controls

• Setup and implementation of journaling for security/recovery

• Creation of scripts for optimizing dayend processing

• Archiving/warehousing data for backup efficiency

• Software/Hardware tuning for performance

PROFILE/FMS  Full System Implementation

Infolau has experienced specialists in the implementation of PROFILE/FMS (General Ledger, Accounts Payable, Fixed Assets, Budgeting) in a head office or branch environment. Activities related to a full implementation include:

• Implementation management

• FMS Training

• Conversion from legacy General Ledgers

• Accounting inter/file transfer development

• Consulting on chart of accounts

• PROFILE/Anyware FMS accounting reconciliation

• System balancing and accounting controls consulting

PROFILE Software Customization

Infolau has qualified specialists which will provide general system and software installation support to clients.  Examples  of  system and software installation activities which may be provided include:

• Configuration and management of directories

• Procedures and control of exports

• Loading of software releases and version management

• Perform upgrades to higher versions PROFILE

Regulatory Reporting Development and Extracts

Infolau has experienced  specialists  in  consulting  and  development  in the area  of  creation   of   extracts for   Regulatory   Reporting,   Management Information Systems   (MIS) reporting and support   in the development of specialized accounting reports.

• Extracts for PROFILE/FSS (Financial Statistical Report Writer)

• Formatting of Reports for Regulatory Reporting

• Cash basis accounting transactions extracts for Regulatory Reporting

• MIS/Profitability Reporting

Project Management

Infolau has experienced managers, previously responsible for projects ranging from client solutions to multi-branch implementations.

Administrative Center

Infolau has an administrative center in Lisbon, Portugal, staffed by an Administrative Assistant to  handle  all  travel  arrangement,   office organization, invoicing and time recording for Infolau consultants.

Project Service Fees

Project Service fees comprise the following types of services rendered during the implementation project:

• Implementation

• Project Team Training

• Custom Development

• Consultancy

Infolau charges for professional service on an hourly basis based upon the actual time dedicated to a project.

The fee level for contractors is dependent upon their level of experience. Fees average will be negotiated, depending on several factors (length of project, number of project team members, etc.).

Roster of Consultants

Infolau offers a diverse  and   multidisciplinary   roster of  highly  qualified consultants familiar with the technology and methodology necessary to perform PROFILE implementations.

Minimum technical and experience qualifications for all consultants:

• All speak English and at least one other language (one exception)

• All with European Banking Systems experience

Roster of Infolau and Qualifications

Infolau  consultants   are   multi-disciplined   and   experienced  in performing on a variety of successful implementations. The following experience categories rate each of the Infolau consultants by number of years of experience for that specific qualification:

Mumps technology and methodology

Intersystems technology

Web technology